Terms and Conditions

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order. 

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team (sales@thecutbmx.com)

SPAIN DELIVERY OPTIONS

We offer 2 types of delivery for Spanish customers. Standard 3-5 business days delivery and 24 hours express delivery. Please bear in mind next day delivery is only possible when the items are showing 'In-stock, ready to dispatch'.

Alternatively, you can collect from our store in Spain when selecting "Collect from our store" at checkout.

If you have any questions concerning delivery of your order, please contact our Customer Services department.

TRACK YOUR ORDER

Standard delivery orders to most areas of Mainland Spain should arrive within 3-5 business days. We will send you a link to track your order via email.

HAVING TROUBLE TRACKING YOUR ORDER?

We will check your order status and give you an update. Please contact us using our online feedback form with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

Please allow six working days before querying your order, or 8-12 working days before querying your International Order.

PAYMENT OPTIONS

We accept Klarna, Visa, Visa, Visa Electron, MasterCard, PayPal, Bank Transfers and Klarna (Pay in 3 installments, No interest rate).

Please see www.paypal.com for information on PayPal payments.

The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.  

FURTHER INFORMATION FOR OVERSEAS CUSTOMERS

Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post, and 30 days of receipt, in the case of returns to store. Refunds will be credited to your original method of payment. 

Please be aware that items being shipped from ourselves  into another country may incur import charges before the item/s can clear customs. This charge is to be paid by the customer of The Cut BMX and will not be paid by The Cut BMX.

If you do not do your research into the cost of importing products into your country we will not be held liable for the return charges or the original postage cost of the order and bank processing fees. Currently our couriers are charging €75-90 for a return fee if you refuse to pay the import taxes.

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices, price changes and promotions.

PURCHASE OF PRODUCTS

When you place an order on our website we shall email you an order confirmation email.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before proceeding to the checkout.

Any discounts are to be applied at the time of the checkout.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    * The product ordered being unavailable from stock

    * Our inability to obtain authorisation of payment

    * The identification of an error within the product information, including price or promotion

    * If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of IVA (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3 Installments
• Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

PRIVACY POLICY

We are committed to maintaining your privacy.  For details about what information about you that we collect and how we use it, please see our Privacy Policy.

GENERAL 

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time +1 (European times).

These terms and conditions shall be governed by and construed in accordance with Spanish Law and it is agreed that the Spanish courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

FINALLY WHEN BROWSING

• The information given by you (the customer) will not be shared with any other company. The information supplied when at checkout is to be used for payment and the mailing of your order only.
• The information supplied on this website is given as a guide only. Any wrong decisions made when purchasing products is done so at your own risk. We will not be held responsible for your decisions.
• The images used on this website were taken by a developing photographer and are copyright of The Cut BMX only. Use of these images may be a breach of copyright.
• Security is a priority of The Cut BMX. If you have any questions regarding this please do not hesitate to contact us on +34 931268898.
• Admin charges will be charged to any customer that does not have a valid reason to request a refund. Processing transactions costs us time and money and therefore the costs must be recovered. There is a flat admin fee of €15 for the customer error.
• Next day delivery offer – This excludes bank holidays and non work days including weekends. Also, the product must be in stock for the offer to be eligible.
• Custom build offer – The offer is for 5% off the total retail value of the custom build bike.
• Free 30 day checkover – This applies to all new and custom build BMX bikes purchased from The Cut BMX. The checkover must be booked in within 7 days of receiving the bike, otherwise checkover may not be eligible.
• Warranty is not covered by The Cut BMX. Warranty is covered by the brand whose product you have bought. However, we will always try our best to sort the warranty out for you, but can not guarantee the brand will always cover the item as it depends on a number of factors including condition, time since it was purchased and whether it is still available. 
• When an order is placed the item may not be in stock. We can order it for you from our suppliers and will post it out 1st class to ensure you receive it as quickly as possible. Don’t worry, we will notify you if the item is out of stock and will give you an estimated delivery time so your not kept waiting.
• Free gifts apply only to items showing the free gift icon. This is a website offer and is not redeemable for instore purchases.
• The Cut BMX remain the right to withhold selling any product to a customer if the product is unavailable. Out of stock items are discontinued and the price in the product view is no longer agreed.
• Free Gift's are available with online purchases only this excludes in-store transactions.
• Our discount offers via our newsletter are pre-applied to the website. It is NOT a further reduction from the current website price.
• Prices can change after your order has been made. If we do not have the item in stock and it's a special order we reserve the right to let you know there is a price increase. This does not affect your statutory rights and you are entitled to a refund.
• The Cut BMX is not responsible for paying the import charges of goods into another country. This is to be paid by the customer.

When making refunds for reasons similar to 'unwanted, wrong size, etc.' we shall make refunds minus our transaction fees charged by Shopify and the Banking Industry. These are currently 2.2% + 0.25c per transaction.

Returns on special order items

Returns on special order items from Supplier Warehouse 1 or Supplier Warehouse 2 are subject to a 10% returns fee. This is because we need to order the item/s especially to meet the needs of your order. Returning this back to the supplier if the customer is to change their mind costs The Cut BMX a return fee with the supplier. To cover this we charge the 10% returns fee plus postage fees back to the supplier.

Returns on custom made items/orders

We reserve the right to refund custom built orders for example custom build BMX bikes or wheels for reasons such as "changed mind", "don't want it now" etc. These are not valid reasons for a refund on custom built items. Refunds will be minus labour costs and return fees plus fees for any damage to the parts whilst assembling.

Postage refunds on Returns

The Cut BMX will not refund postage fees on return orders unless the return is due to a fault or a mistake on our part. If an order has been eligible for free delivery and you decide to return the items the refund will be minus €5 shipping as this is what we pay to ship the items to you. Any questions please contact The Cut BMX before placing your order and we can explain in full detail.