Refund policy

Returns made must be returned within 30 days. Refunds are made at our discretion and can therefore be refused if we feel the reason for the returned item isn’t satisfactory. Please make sure you contact us before returning an item as we will need to process the return. If you fail to contact us this may delay your refund. Special order items we may not be able to return due to refusal from the supplier.

While we ask you to cover postage of the item to us, we do cover the postage of the replacement back to you. Any items that do not comply with the return of goods policy will be returned to the customer and will not be accepted for a refund until the returns policy conditions have been met. This does not affect your statutory rights.

Any returns made must be returned to us in re-sellable condition. Therefore all packaging must be unopened or returned with all it’s original materials. The customer must pay for postage when returning an item. Please include a note with your return specifying your name, contact details and what is the problem is with the item and also how you would like to be refunded e.g exchange, shop credit or refund.

We charge a 10% return and handling fee on some orders plus card fees and return fees back to the original supplier. This does not affect your statutory rights.